My top priority is a happy customer! If you are not completely satisfied with the final print that you receive, please feel free to contact me within 3 days of receipt and I will be glad to provide a refund or exchange, provided you return the item(s) in the same condition they were sent in and pay the return shipping costs.
The returned/exchanged item will need to be shipped back to me within 7 days of delivery.
Once an order is placed I will not accept cancellations, but please contact me if you have any problems with your order.
The following items can't be returned because of the nature of these items, unless they arrive damaged or defective:
- Custom or personalized orders
- Digital downloads
NOTE: custom orders (both prints and gallery wrap canvas pieces) are not refundable, they can only be exchanged for the same item in the event that there is an issue with shipping. These items are custom made for each customer.
Prints 20x20 and larger are expensive and printed on demand. There will be a 40% restocking fee on returns.
International orders cannot be returned for custom charges levied.
Every effort is taken to double and triple check items for delivery. Should a shipping issue occur, please contact me directly and I would be happy to work with you.
EMAIL: info@danilisephoto.com
Thank you!